Southeast Asia Information Port News (www.dnyxxg.com) – Hanoi, Vietnam, will officially launch a citywide "one-card" e-ticketing system covering its public transportation network on September 2, 2025. Built using an information technology service leasing model, the system will significantly improve citizens' travel experience, optimize operational efficiency, and provide crucial support for smart city construction.
A Key Step Forward in Smart City Construction
The Hanoi Transportation Management and Operations Center stated that since November 2023, it has piloted e-ticketing on 25 bus routes (including regular buses, BRT rapid transit, and electric buses), covering both urban and suburban lines, ensuring the system's universality and versatility, and facilitating evaluation after the pilot phase.
In April 2024, the center launched the "Hanoi Transportation Card" mobile application, supporting dynamic QR code payment. Citizens can conveniently apply for electronic monthly passes and free travel cards, improving user experience while reducing card issuance costs.
The pilot implementation of this system offers multiple advantages: it aligns with the national digital transformation strategy; it provides big data support for government decision-making; it effectively prevents fare evasion and counterfeit ticket risks; it enables transparent settlement for operators; and it supports cashless payments and online business transactions.
Currently, Hanoi has completed the policy framework for its smart ticketing system. In December 2024, the municipal government passed two important resolutions, including approving the use of a service leasing model to build a multi-mode electronic ticketing system (2025-2030); and issuing the "Hanoi Smart Transportation Development Plan."
The system will be implemented in phases:
September 2025: Full coverage of the public transport network
From 2026: Extension to urban rail transit (such as the Cat Linh-Ha Dong and Luu-Hanoi Railway Station lines)
After the service period, all equipment and data will be transferred to the municipal government for management.
Hanoi's Deputy Director of the Department of Construction, Do Viet Hai, emphasized, "The system design prioritizes openness and scalability, and in the future, it will achieve interconnectivity with urban services such as electronic toll collection and public parking, ultimately promoting the integration of public transportation nationwide."
Chihiro Fukuda, Deputy Representative of the Japan International Cooperation Agency (JICA) in Vietnam, pointed out that the system has three major highlights: transparent operation, convenient services, and scientific decision-making.
This move marks a significant breakthrough for Hanoi in smart transportation construction, demonstrating Vietnam's firm commitment to developing digital government and building a sustainable transportation system. The successful implementation of this model will provide valuable experience for other cities in Vietnam. (End)
